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1. Introduction

Welcome to Adroit Real Estate LLC. We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, our agents, and our property services.

By engaging with our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect personal data that identifies, relates to, describes, or could be linked to you. The types of information we collect include:

  • Personal Identifiers: Name, title, email address, phone number, passport or Emirates ID copy, and visa information.
  • Financial and Transactional Information: Bank details, payment information, transaction history, offers, purchase agreements, and lease contracts.
  • Property Preferences: Desired locations, property types, budget range, and specific requirements for buying, selling, renting, or investing.
  • Technical Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site.
  • Communications: Records of your correspondence with us, including emails, chat logs, and call recordings (where applicable for quality assurance).

3. How We Use Your Information

We use the information we collect for the following purposes, in line with our client-centric philosophy:

  • To Provide and Manage Our Services: To facilitate property viewings, prepare and execute sales and lease agreements, process transactions, and manage your tenancy or ownership journey.
  • To Offer Personalized Service: To understand your unique requirements and craft bespoke property solutions, sending you tailored property listings and market insights that match your criteria.
  • Client Communication: To communicate with you about properties, appointments, market updates, and to respond to your inquiries.
  • Business Operations: For internal analysis, auditing, and operational improvements to enhance our service delivery.
  • Legal and Compliance: To comply with our legal obligations under UAE law, including the Dubai Land Department (DLD) regulations, and for fraud prevention.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • The performance of a contract to which you are a party.
  • Your explicit consent, which you can withdraw at any time.
  • Compliance with our legal obligations in the United Arab Emirates.
  • Our legitimate interests in providing exceptional, personalized real estate services.

5. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your information with:

  • Government Authorities: As required by law, with entities such as the Dubai Land Department (DLD), the Real Estate Regulatory Agency (RERA), and utility companies to facilitate property transactions.
  • Service Providers: Trusted third parties who assist us in operating our business, such as IT service providers, legal advisors, and marketing platforms, all of whom are bound by confidentiality agreements.
  • Business Partners: With your consent, we may share your information with reputable developers, financial institutions, or other real estate professionals to better serve your needs (e.g., mortgage advisors).
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our team is trained in data protection principles, and access to your personal information is limited to those who need it to provide our services.

7. International Data Transfers

As a UAE-based firm, your data is primarily processed within the UAE. Should any international transfer be necessary, we will ensure it is carried out in compliance with applicable data protection laws and with adequate safeguards in place.

8. Your Data Protection Rights

Under applicable data protection laws, you may have the following rights:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request correction of any inaccurate or incomplete data.
  • Erasure: The right to request the deletion of your personal data under certain conditions.
  • Restriction of Processing: The right to request that we restrict the processing of your personal data.
  • Objection to Processing: The right to object to our processing of your personal data.
  • Data Portability: The right to request the transfer of your data to another organization.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements in the UAE.

10. Cookies and Tracking Technologies

Our website may use “cookies” to enhance your user experience. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Adroit Real Estate LLC
Head Office:
Office 2005, 20th Floor, Westburry Tower 1, Business Bay, Dubai, United Arab Emirates

Umm Al Quwain Branch Office:
Shop 2, Ground Floor, Ministry of Health UAQ Building, Al Diwan Almiri Street, Al Raudah, Umm Al Quwain, United Arab Emirates

Phone: +971 44 27 1101
Email: sales@adroit-re.com